How do I fix VeriFone vx520 error?

Troubleshoot phone line-connected VX 520 terminals

Table of Contents

Unplug the phone cord from the terminal.
Unplug the power cord from the terminal.
Wait for 30 seconds.
Plug in the power cord.
Wait until the Commserver screen appears.
Plug in the phone line.
Try again to process a transaction.

What is the default password for VeriFone vx520?

1 alpha alpha 66831
If your are using the default password, it is 1 alpha alpha 66831.

Where is the terminal ID on a vx520?

You will do a find and replace(CTRL + F) on “MID4” to set the terminal ID. The first 6 digits of the terminal ID will be the MID and the last 4 digits of the terminal ID will be the last 4 digits of the serial number on the VX520 terminal. There should be 12 occurrences of the terminal ID/MID4 in the template: 3.

What does Comm error mean on a credit card machine?

communication error
“Comm Error” – Stands for communication error and is by far the most common issue that you will face. The credit card terminal communicates in two ways. It sends out a signal to the bank which includes the amount of the transaction, etc.

How do I fix my credit card machine?

Try rebooting your router and/or terminal.

Disconnect the power cable to the terminal and router.
Unplug the CAT 5 cables connecting the equipment.
Wait approximately 30 seconds.
Allow 60 seconds for the terminal application to reboot and establish a connection with the router.

How do I reset my Verifone password?

Choose the required role that needs password reset from Security Role drop down (For illustrative purpose Admin option is chosen here. Please follow the same for other applicable roles). Enter the new password to be changed in the ‘Password’ field. Press ‘Save’ button to change the password.

What is the IP address of my credit card machine?

usually Credit card machines do not have external IP addresses since they are behind a firewall. For PCI compliance you cannot have them open to the Internet and let alone assign static IP addresses for External access.

What is terminal ID or ATM ID?

Definition. A Terminal ID (TID) is a unique identifier that can be used to identify the source of the transaction. TIDs can be used in a Card Present as well as a Card Not Present (ecommerce) set up.

How do I find my TID number?

You can check the TID, MID, BIN, Bank Number, Chain Number, Store Number actually in the terminal by doing this:

Press the “Menu” key.
Select Option 4 (Host Settings)
Select Option 1 (Host Parameters)
Scroll to the options you want to see: BIN. Bank Number. Chain Number. Merchant Number. Store Number. Terminal Number.

Why is my Verifone not working?

Please ensure that the Terminal is connected to power and that the battery is correctly inserted into the device. Try to charge the Terminal with another charger. Try a different power outlet.

How do I reset my VeriFone card machine?

There are three simple steps to restarting a malfunctioning Verifone credit card terminal.

Press the 1, 5, and 9 keys on the Credit Card Terminal keypad at the same time.
When the password screen comes up after a few seconds, press the X key on the keypad.