What is a good NPS score by industry?
What a good Net Promoter Score looks like
| Industry | Professional services | Consumer goods and services |
|---|---|---|
| Average NPS | +43 | +43 |
| Median NPS | +50 | +50 |
| Top quartile | +73 (or higher) | +72 (or higher) |
| Bottom quartile | +19 (or lower) | +21 (or lower) |
Which company has the highest NPS?
Apple
Net Promoter Score benchmarks for top brands
| Company | NPS Score | |
|---|---|---|
| 1 | Apple | 47 |
| 2 | 11 | |
| 3 | Microsoft | 45 |
| 4 | Coca-Cola | 0 |
What is NPS satmetrix?
Net Promoter Score®, or NPS®, measures customer experience and predicts business growth. This proven metric, co-developed by Satmetrix and based on years of research, transformed the business world. Today, it provides the core measurement for leading customer experience management programs.
What industries use NPS?
Companies That Use Net Promoter®
- Air Transportation.
- Industrials.
- Consumer Products.
- Healthcare.
- B2B.
- Telecom.
- Retail.
- Financial Services.
What is a strong NPS score?
Any NPS score above 0 is “good”. It means that your audience is more loyal than not. Anything above 20 is considered “favourable”. Bain & Co, the source of the NPS system, suggests that above 50 is excellent, and above 80 is world class.
What is the NPS of Amazon?
Amazon’s Net Promoter Score (NPS) is a 52 with 67% Promoters, 18% Passives, and 15% Detractors. Net Promoter Score tracks whether Amazon’s customers would recommend using the product based on a scale of -100 to 100.
What is the NPS scale?
Net promoter score (NPS) definition. NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are measured with a single-question survey and reported with a number from the range -100 to +100, a higher score is desirable.
Is NPS score a percentage?
Since an example Net Promoter Score is always shown as just an integer and not a percentage, your NPS is simply 60. (And yes, you can have a negative NPS, as your score can range from -100 to +100.) Performing these calculations might seem overwhelming, but it’s well worth the effort.
Does Amazon use NPS?
When it comes to customer loyalty, Amazon achieves an NPS of 73. Based on the global NPS standards any score above 0 would be considered “good”, with 50 and above classified as excellent, and 70 or higher as world class.
What is difference between NPS and eNPS?
eNPS is an online platform provided by NPS Trust for enabling individuals to open his/her Individual Pension Account under NPS (Tier-I & Tier-II) and also facilitate the new or existing subscribers to make initial or subsequent contributions respectively to their Individual Pension Account under NPS using netbanking …
What is the average eNPS?
An organization’s eNPS score can range from -100 to +100. According to SurveyMonkey’s global benchmark data of more than 150,000 organizations, the average NPS score is +32. We often advise clients that anything between +10-30 is considered a good score (+50 is excellent and +80 or higher is best-in-class).
What is Amazon’s NPS?
What is Apple’s NPS?
Apple’s Net Promoter Score (NPS) is a 54 with 68% Promoters, 18% Passives, and 14% Detractors. Net Promoter Score tracks whether Apple’s customers would recommend using the product based on a scale of -100 to 100.
What is Tesla’s NPS?
What is Tesla’s NPS Score? According to most recent estimates, Tesla has a Net Promoter Score of 97. That means that the overwhelming majority of the company’s customers are promoters, while less than 2% are passives and detractors respectively.
What is the NPS of Apple?
According to NPS Benchmarks, Apple’s NPS score in 2022 is a resounding 72, which is significantly higher than the average NPS score of the consumer electronics industry. Apple’s continual focus on improving its Net Promoter Score has produced significant results for the company.
What is Apple’s NPS score?
Can NPS be more than 100%?
Percentages can go above 100% While the NPS is bounded between -100% and 100% (or -100 and 100 if you reject the %), percentages can of course go beyond 100%.