How do I find out if Internet is down in my area Comcast?
Sign in to My Account. Click the Services tab at the top of the page. Click the Status Center link. If you’re experiencing an outage, you’ll see a banner at the top of the Status Center and Outage Map pages.
Why Comcast Internet is not working?
Unplug your equipment, wait one minute, and then plug it back in. This method, known as powercycling or rebooting, can fix many connection problems. Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).
How do I report my Comcast internet not working?
Report it online using Xfinity Assistant….Report an Issue
- Visit xfinity.com/xfinityassistant.
- Type a message to let us know what your issue is.
- Choose the option that best describes your situation.
- Click Continue.
- Click Continue.
Why is my Xfinity router blinking orange?
The Xfinity Gateway Blinks Orange when it undergoes a firmware update. If it isn’t successful, try rebooting your router, checking your cables, or using an Ethernet connection. If the issue persists, contact Support or consider replacing your router.
Why does my internet say connected but no internet?
If all your devices get no internet connection, yet your WiFi indicator is still on, the most obvious answer is that your internet provider has an outage. Before you start rebooting and shuffling wires around, it’s always a good idea to check this first.
What color should the light on my Xfinity router be?
White steady
Device Status and Light Activity
| Light Activity | Status of Device |
|---|---|
| No light | Off |
| White steady light or white steady light with purple tint (post-activation) | On/Operational |
| White steady or blinking light / white steady or blinking light with purple tint (during activation) | Limited Operational |
| Red steady light | No Internet connection |
How do I test my Comcast modem?
Go to the Internet Service tab in My Account (you may be asked to sign in using your Xfinity ID and password). Scroll down to Devices. Find the modem and select Restart Modem. Select Start Troubleshooting to begin your modem restart.
How do I reboot my Xfinity router?
To manually restart your Xfinity router, do the following:
- Locate the “Reset” button found either at the front or back of the router.
- Hold down the button for at least five seconds.
- Once you release the button, your router is reset and will restart.